Gartner Research

Optimizing Foundational Technology in Utilities Primer for 2018

Published: 09 January 2018

ID: G00344014

Analyst(s): Zarko Sumic , Nicole Foust , Keith Harrison

Summary

Utility customers expect services that fit their digital lifestyle and continuous improvements in customer experience. Increasingly diverse asset portfolios demand excellence in utility asset and commodity management and optimization. Here's how utility CIOs can address these critical issues.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How should we evolve our core utility industry business systems to achieve customer service excellence and improve our revenue life cycle processes?
    • What systems, capabilities and best practices should we implement to optimize our performance across utility operations?
    • How should we evolve our core utility asset management and field service capabilities to improve financial performance and increase reliability?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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