Gartner Research

Choose the Right I&O Automation Tool Categories to Maximize Success

Published: 08 January 2018

ID: G00342333

Analyst(s): Sanjit Ganguli , Christopher Little , Terrence Cosgrove , Dennis Smith , Robert Naegle


Given the myriad automation categories and solutions available, infrastructure and operations leaders must focus first on specific areas of need. IT operations management functions with high levels of repetitive, low-value-add work will drive initial success, improve efficiency and reduce costs.

Table Of Contents
  • Key Challenges



  • Adopt a Tools Portfolio Approach and Define an Integrated Automation Strategy
  • Focus First on Areas That Offer Faster Time to Value With Achievable (Task-Level) Automation
    • Server Life Cycle Automation
    • Continuous Configuration Automation
    • Client and Unified Endpoint Management Automation
    • Network Automation
    • Application Release Automation
    • Common Initial Service Delivery Areas
  • Minimize the Impact of Skills Shortages and Tools Sourcing Issues by Starting With Repetitive Tasks and Existing Tools

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