Gartner Research

Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide

Published: 08 January 2018

ID: G00322092

Analyst(s): Ed Thompson , Patrick Sullivan

Summary

Customer experience and CRM implementation services remain in high demand, fueled by digital business transformation. We position major CX and CRM service providers to help application leaders supporting CRM and CX initiatives identify providers that fit their needs.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • Atos
    • BearingPoint
    • Capgemini
    • Cognizant
    • Deloitte
    • EY
    • HCL Technologies
    • IBM iX
    • Infosys
    • North Highland
    • NTT Data
    • PwC
    • Reply
    • Salesforce Success Cloud
    • SapientRazorfish
    • Slalom
    • Tata Consultancy Services
    • Tech Mahindra
    • Virtusa
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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