Gartner Research

Delivering the Digital Banking Experience Primer for 2018

Published: 09 January 2018

ID: G00343995

Analyst(s): Vittorio D'Orazio , Alistair Newton


A world-class digital banking experience will be driven by more intuitive, empathic and intelligent delivery of products and services. CIOs who aim to deliver this experience in 2018 and beyond need to understand the new business models, processes and technologies that will enable it.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How can I support the evolution of my bank's business model?
    • How can I deliver best-in-class digital banking experience?
    • How can I embrace the Physiology of Money for digital banking transformation?
    • How can I leverage fintech startups to improve my digital transformation?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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