Published: 09 January 2018
Summary
A world-class digital banking experience will be driven by more intuitive, empathic and intelligent delivery of products and services. CIOs who aim to deliver this experience in 2018 and beyond need to understand the new business models, processes and technologies that will enable it.
Included in Full Research
- Top Challenges and How Gartner Can Help
- How can I support the evolution of my bank's business model?
- How can I deliver best-in-class digital banking experience?
- How can I embrace the Physiology of Money for digital banking transformation?
- How can I leverage fintech startups to improve my digital transformation?