Gartner Research

Microsoft's Skype for Business Partners Must Shift Their Business Model to the New Microsoft Teams

Published: 11 January 2018

ID: G00343238

Analyst(s): Daniel O'Connell , Tom Eagle , Gyanee Dewnarain , Megan Fernandez


Microsoft Skype for Business partners must shift to Microsoft Teams partners. Technology product marketing leaders must adjust to Skype being only part of the composite Teams functionality, but should benefit long term as Microsoft Teams is natively built for Azure and, therefore, should scale well.

Table Of Contents
  • Impacts


  • Skype for Business to Microsoft Teams Announced

Impacts and Recommendations

  • Microsoft Teams Is Now Microsoft's Strategic End-User Solution for Both Cloud-Based Communications and Workstream Collaboration
    • WSC and Third-Party Integration Overview
    • WSC and Third-Party Integration Partner Opportunities
  • The Transition From Skype for Business to Microsoft Teams Means Two Voice Stacks Will Be Supported — On-Premises Skype for Business Server and Cloud Microsoft Teams
    • Voice Overview
    • Voice Partner Opportunities
    • Skype for Business Server Voice
    • Microsoft Teams Voice
  • Real-Time Voice and Video Services in Skype for Business and Microsoft Teams Require a Robust WAN Strategy That Gets More Complex With Company Size
    • WAN Overview
    • WAN Partner Opportunities
  • Microsoft Will Continue to Rely on Partners to Fulfill the Breadth of Simple to Complex Meeting Solutions, Particularly Video, for Microsoft Teams
    • Meetings Partner Opportunities
    • Hardware-Centric Endpoint Vendors
    • Cloud-Based Meeting and Interoperability Providers
    • Video Professional and Managed UC Service Providers

Gartner Recommended Reading

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.