Gartner Research

Microsoft's Skype for Business Partners Must Shift Their Business Model to the New Microsoft Teams

Published: 11 January 2018

ID: G00343238

Analyst(s): Daniel O'Connell , Tom Eagle , Gyanee Dewnarain , Megan Fernandez

Summary

Microsoft Skype for Business partners must shift to Microsoft Teams partners. Technology product marketing leaders must adjust to Skype being only part of the composite Teams functionality, but should benefit long term as Microsoft Teams is natively built for Azure and, therefore, should scale well.

Table Of Contents
  • Impacts

Analysis

  • Skype for Business to Microsoft Teams Announced

Impacts and Recommendations

  • Microsoft Teams Is Now Microsoft's Strategic End-User Solution for Both Cloud-Based Communications and Workstream Collaboration
    • WSC and Third-Party Integration Overview
    • WSC and Third-Party Integration Partner Opportunities
  • The Transition From Skype for Business to Microsoft Teams Means Two Voice Stacks Will Be Supported — On-Premises Skype for Business Server and Cloud Microsoft Teams
    • Voice Overview
    • Voice Partner Opportunities
    • Skype for Business Server Voice
    • Microsoft Teams Voice
  • Real-Time Voice and Video Services in Skype for Business and Microsoft Teams Require a Robust WAN Strategy That Gets More Complex With Company Size
    • WAN Overview
    • WAN Partner Opportunities
  • Microsoft Will Continue to Rely on Partners to Fulfill the Breadth of Simple to Complex Meeting Solutions, Particularly Video, for Microsoft Teams
    • Meetings Partner Opportunities
    • Hardware-Centric Endpoint Vendors
    • Cloud-Based Meeting and Interoperability Providers
    • Video Professional and Managed UC Service Providers

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