Gartner Research

Ensure Data Center Customer Loyalty by Enabling Agile Implementation

Published: 11 January 2018

ID: G00345772

Analyst(s): John Morency , Scot MacLellan , Daniel Bowers

Summary

The deployment phase of data center infrastructure is often overlooked when designing for customer experience. Technology product management leaders at infrastructure providers must ensure their buyers achieve early success to strengthen loyalty and drive advocacy.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Target Investment in a Product Installation and Configuration Process That Is Iterative, and Builds Advanced Capabilities Selectively on a Simple Foundation
    • Looking to the Software Development Community for Best Practices
    • What Does "Agile" Look Like in Infrastructure Deployment?
  • Invest in Prescriptive Documentation and Tooling to Guide the Implementation Team Through Early, Frequent and Verifiable Working Milestones in Production Environments
  • Create a Continuous Feedback Loop With Customers to Enhance Deployment Experiences and to Drive Advocacy for the Offering, Which Is Increasingly Vital to Offering Success
  • Train Service Teams and Partners to Employ an Iterative Approach to Broader Projects

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