Gartner Research

Use Digital Workplace Programs to Augment, Not Replace, Humans With AI

Published: 15 January 2018

ID: G00344411

Analyst(s): Manjunath Bhat , Matthew Cain

Summary

AI, robotics and automation require employees to build new competencies and to embrace new ways of working. Application leaders responsible for digital workplace should amplify the digital dexterity of the workforce through the combination of human abilities and artificial intelligence.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Employees Become Increasingly Disengaged as Application Leaders Introduce AI Technologies to Drive Competitiveness
    • Unlocking Latent Skills in the Workforce That Are Uniquely Human
    • Encouraging Employees to Take an Outside-In View of Their Jobs Reveals an Interesting Paradox
    • Knowledge Workers Rely on AI for Tactical Decisions to Help Them Deliver Strategic Insights
    • Determine Upskill and Reskill Opportunities to Prepare the Workforce for Fast-Changing Job Roles
  • Complementing Human Skills With AI Technologies Improves Decision Making and Process Efficiency
    • Pair the Deployment of Virtual Customer Assistants With Virtual Employee Assistants
    • Avoid the Temptation of Eliminating the Human in the Loop
  • Human and Machine Interaction Feedback Loops Will Drive Continuous Process Improvement
    • Real-World Use-Case Examples
    • Feedback Loops Continually Improve the Accuracy of Decisions in an AI-Augmented Process

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.