Gartner Research

How to Build Successful Communities of Practice for Knowledge Management

Published: 17 January 2018

ID: G00345336

Analyst(s): Peter Hyde

Summary

Software engineering teams face increasing challenges in knowledge management and professional development. Communities of practice address these challenges by providing organizational learning and critical opportunities for technical professionals to build expertise and recognition in their roles.

Table Of Contents

The Gartner Approach

The Guidance Framework

  • Prework: Identify Your Purpose
  • Step 1: Launch or Join the Community
  • Step 2: Grow the Community
    • Create the Community Space
    • Be Present, Be Active and Be Seen
    • Increase Sponsorship
  • Step 3: Strengthen the Community
  • Step 4: Transform the Organization's Culture
  • Follow-Up

Risks and Pitfalls

Gartner Recommended Reading

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