Gartner Research

Services Sourcing Execution Primer for 2018

Published: 17 January 2018

ID: G00344306

Analyst(s): David Groombridge , Gilbert van der Heiden

Summary

Investments required for digital initiatives continue to drive operational cost optimization at higher risk and without guaranteed return. Sourcing and vendor management leaders must demonstrate the ability to source sustainable hybrid services with provider ecosystems to meet business expectations.

Table Of Contents

Scope

Analysis

  • Top Challenges and How Gartner Can Help
    • How can organizations build a flexible sourcing strategy that can adapt to evolving business needs?
    • How can organizations evaluate vendors and negotiate agile contracts?
    • How can organizations effectively implement, manage and drive end-to-end performance across the service provider ecosystem?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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