Gartner Research

Predicts 2018: Front-Office Customer Management BPO Services

Published: 19 January 2018

ID: G00343240

Analyst(s): TJ Singh

Summary

The growth of mobile apps and chat services, coupled with new opportunities in visual- and video-based services, delivered with clear ROIs, will positively change the fabric of CM BPO services. Technology strategic planners must seize the opportunities identified by these market predictions.

Table Of Contents

Analysis

  • What You Need to Know
  • Strategic Planning Assumptions
  • A Look Back

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