Gartner Research

Magic Quadrant for Managed Workplace Services, North America

Published: 23 January 2018

ID: G00325696

Analyst(s): Karen Hobert , Daniel Barros , Helen Huntley

Summary

Increasingly, organizations recognize that next-generation MWS are crucial to increase staff engagement, drive productivity and enable digital benefits. Gartner profiles 20 leading providers to enable sourcing and vendor management leaders to select the right partner in this rapidly changing market.

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • Bell Techlogix
    • C3i Solutions
    • Capgemini
    • Cognizant
    • CompuCom
    • DXC Technology
    • Fujitsu
    • Genpact
    • HCL Technologies
    • IBM
    • Insight
    • Long View
    • NTT DATA
    • Pomeroy
    • Stefanini
    • TCS
    • Unisys
    • Wipro
    • Zensar
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
    • Service Capabilities
    • Overall Viability (Business Unit, Financial, Strategy, Organization): Financials
    • Sales Execution and Pricing
    • Market Responsiveness and Track Record
    • Marketing Execution
    • Customer Experience
    • Operations
  • Completeness of Vision
    • Market Understanding
    • Marketing Strategy
    • Sales Strategy
    • Offering Strategy
    • Business Model
    • Vertical/Industry Strategy
    • Innovation
    • Geographic Strategy
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

  • Evaluate Gartner's Vendor Positioning to Find Candidates That Meet Your Specific Requirements

Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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