Gartner Research

Resilient IT Infrastructure Delivery: Find Weaknesses in Service Delivery

Published: 23 January 2018

ID: G00325854

Analyst(s): Andrew Lerner , Mark Jaggers , Bob Gill

Summary

I&O leaders must deliver resilient digital infrastructure; but blind spots are inevitable due to the depth, breadth and scale of the systems they're responsible for. This research identifies top recommendations for finding and mitigating resiliency blind spots.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Diversify Digital Infrastructure Suppliers
  • Compare the Cost of Downtime or Service Impairment With the Benefits of Redundancy Through Multiple Providers
  • Benchmark the Cost of Redundancy Against Other Alternatives
  • Utilize IT Risk Management/Assessment Practices When Evaluating Contracted Services
  • Create Visual Models of Your Digital Services
  • Ask Critical Providers for Demonstrative Proof of Their Disaster Recovery Plans and Exercises

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