Gartner Research

Leveraging IT for Effective Healthcare Consumer, Member and Patient Engagement Primer for 2018

Published: 24 January 2018

ID: G00343991

Analyst(s): Jeff Cribbs , Steven Lefebure


Business, economic and technology forces have moved the consumer to the center of healthcare decision making. This research advises healthcare CIOs on consumer engagement insights, strategies and technologies that contribute to key healthcare objectives.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • Which technology-enabled consumer/member/patient engagement strategies improve satisfaction and healthcare quality and lower the cost of care?
    • Which technologies, vendors and solution architectures can enable healthcare organizations to realize the benefits of their consumer engagement strategies?

Related Priorities

  • Suggested First Steps
  • Essential Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.