Gartner Research

Four Channels for Conversational Technologies

Published: 22 January 2018

ID: G00341438

Analyst(s): Van Baker


Application leaders that want to deploy conversational platforms have four alternatives available to them. They must choose the alternative that fits their level of investment, and the business and technical needs of the enterprise.

Table Of Contents
  • Key Challenges



  • Set a Narrow Scope of Capabilities That Your Chatbot Will Address Prior to Its Development and Deployment
  • Match the Channel for the Development and Deployment of Chatbots to the Skill Set of the Enterprise
  • Deliver a Clean, Well-Organized, Metadata-Tagged Dataset to Train Any Chatbot That Requires Domain-Specific Expertise

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