Gartner Research

Maturing the IT Asset Management Discipline Primer for 2018

Published: 22 January 2018

ID: G00344145

Analyst(s): Rob Schafer


The rise of digital business is driving an onslaught of change for sourcing and vendor management leaders. A robust, dynamic and well-funded ITAM discipline is now a strategic imperative and a success prerequisite for digital business.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How can we build an ITAM discipline that articulates the business value of technology assets that are increasingly in the cloud?
    • What are the SAM policies and processes required, and which stakeholders must be engaged to deliver and communicate effective SAM?
    • What is the best way to manage the audit process, and engage effectively with software vendors and third-party auditors?
    • What are best practices for identifying which technology hardware assets to track and how to track them?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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