Gartner Research

U.S. Healthcare Payer CIOs Move From Provider Portals to Provider/Partner Alignment Hubs

Published: 22 January 2018

ID: G00345980

Analyst(s): Bryan Cole


Payers are retiring limited-purpose provider portals due to provider frustration with disjointed, aging communications technology that does not integrate with their care delivery workflows. CIOs must invest in provider/partner alignment hubs to better engage providers and coordinate care.

Table Of Contents


  • Payers and Providers Demand Expanded Information and Collaboration
  • Lower Medical Costs and Improve Provider Service With a Provider/Partner Alignment Hub
  • Phase 1: Build Provider Adoption and Trust by Easing High-Volume Activities
  • Phase 2: Cement Collaboration Gains and Lower Medical Costs by Expanding Functionality
  • Phase 3: Inculcate Use and Multiply Rewards by Directly Integrating Next-Generation Payer Tools With Provider IT Systems

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