Gartner Research

Improve Operational Resilience Through a More Collaborative Incident Response Process

Published: 25 January 2018

ID: G00341482

Analyst(s): Matthew T. Stamper, Kenneth Gonzalez


Organizations and business users benefit when security and risk management leaders coordinate an approach to managing incident response and resolution. Harmonized incident response facilitates collaboration, utilizes shared systems and reduces response times to improve operational resiliency.

Table Of Contents
  • Key Challenges



  • Align Response Priorities to Business Objectives
  • Create an Incident Response Operating Model That Emphasizes Collaboration
    • Detect and Analyze
    • Collection
    • Normalize and Filter
    • Triage
  • Determine the Resources to Be Used in Containment, Eradication and Recovery Processes
    • Assign
    • Respond
    • Recover
  • Use the Postincident Activity Phase to Determine Lessons Learned and Candidates for Improvement
    • Report
    • Review
    • Candidate Improvements

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