Gartner Research

Supply Chain Guide: 23 Best-Practice Supply Chain Outsourcing MSA Elements

Published: 25 January 2018

ID: G00343810

Analyst(s): Courtney Rogerson


The ideal outsourcing MSA will align objectives, substantiate risk and legal positions, set service guidelines, and define parameters for accountability and authority. Supply chain leaders can use this guide to navigate Gartner's published MSA research when outsourcing supply chain services or BPO.

Table Of Contents


Research Highlights

  • Emphasize Business-Critical Terms and Conditions in the MSA and Reserve Functional/Operational Content for the SOW/SLA
  • Document Desired Outcomes and State Objectives
  • Document Clear Governance, Authority, Ownership and Accountability for Each of the Parties
  • Set and Document Expectations and Obligations for Each of the Parties Before, During and After Contract Term
  • Document the Risk and Legal Positions of the Parties

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