Gartner Research

Critical Capabilities for Managed Workplace Services, Europe

Published: 25 January 2018

ID: G00329238

Analyst(s): David Groombridge , Claudio Da Rold


With managed workplace services now a key differentiator for organizations seeking to improve digital capability and staff productivity, finding the right provider is a strategic decision. Sourcing and vendor management leaders can use this research to evaluate providers' specific MWS capabilities.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Atos
    • Capgemini
    • Cognizant
    • Computacenter
    • DXC Technology
    • Fujitsu
    • Getronics
    • HCL Technologies
    • IBM
    • NTT Data
    • Stefanini
    • TCS
    • T-Systems
    • Unisys
    • Wipro
  • Context
  • Product/Service Class Definition
    • Definition: European Countries
  • Critical Capabilities Definition
    • Remote Support
    • Alternative Support Models
    • Desktop, Mobility & Virtualization
  • Use Cases
    • Service Desk
    • End-User Device
    • Digital Workplace
  • Providers Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client