Gartner Research

Market Trends: Planning Beyond the Hype of Artificial Intelligence and Automation

Published: 26 January 2018

ID: G00338035

Analyst(s): Charlotte Patrick, Amresh Nandan


CSPs have multiple opportunities to deploy intelligence and automation if they can see through the hype surrounding these technologies. CSP technology strategic planners can use this research to create a realistic long-term roadmap.

Table Of Contents


Market Trend

  • Four Significant Areas Will Benefit From Automation and Intelligence
  • Automation and Intelligence Will Become a Key Part of Network Operations in the Next Four Years
    • Intelligence at the Edge of the Network
  • Automation Will Be a Major CSP Project in 2018
  • Augmentation of Human Intelligence
    • Cognitive Expert Advisors
    • VPAs for Employees
  • Prediction of Human Behavior Offers Medium-Value Opportunities
  • Real "Artificial Intelligence" Will Be Deployed in a Variety of Small Use Cases Across the CSP
    • Perceptual Classification
    • Immersive Technologies
    • Robotics
    • Creativity

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