Gartner Research

The First Step in Delivering an Agile I&O Culture Is Knowing Your Target State

Published: 29 January 2018

ID: G00343457

Analyst(s): George Spafford , Ed Holub , Ian Head


Many organizations want to use DevOps practices to deliver agile IT service management capabilities; however, this will require difficult cultural transformations. To lead such changes, which will encourage DevOps success, I&O leaders must define the values and behaviors their teams should practice.

Table Of Contents
  • Key Challenges



  • Build a Core Team to Lead Your DevOps Culture Initiative
  • Prioritize Specific Values and Behaviors
    • Behaviors
  • Monitor for the Signs of Behaviors Often Associated With Failure
  • Create a Strong Desire for Culture Change in Leaders and Stakeholders Before Starting a Change Program
  • Take Action to Instantiate Your New Values and Behaviors in Mode 2 Teams

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