Gartner Research

Enable CSP Digital Technology Transformation Primer for 2018

Published: 01 February 2018

ID: G00343940

Analyst(s): Sylvain Fabre


CSPs' digital transformation strategies must create growth. Technology strategic planners must improve agility to aid new business models in four areas — digital service provider network; services/IT; human capital/work process transformation; market disruption from emerging vendors/technologies.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How can digital service providers succeed with network, software and services transformation initiatives?
    • How can CSPs benefit from market disruption from new vendors and emerging technologies?
    • How should CSPs transform their human capital and processes to enable digital service provision?

Related Priorities

  • Suggested First Steps
  • Essential Reading

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