Gartner Research

Adopt This Decision Framework for Virtual Healthcare Delivery

Published: 30 January 2018

ID: G00349776

Analyst(s): Thomas J. Handler, M.D.


As HDOs move to a digital care delivery model that includes greater use of virtual care, healthcare provider CIOs need to work with clinical leaders to determine which patient encounters are both appropriate and feasible for this approach. Use this research to guide the discussion.

Table Of Contents
  • Key Challenges



  • Understand the New Care Delivery Spectrum
  • Ask These Questions to Assess the Role and Appropriateness of Virtual Care
    • Question 1: What Is the Nature of the Service to Be Rendered?
    • Question 2: Must the Service Be Delivered in Real Time?
    • Question 3: Where Is the Patient Located?
    • Question 4: Where Is the Clinician (For Example, Doctor, Nurse or Therapist) Located?
  • Adopt This Best-Practice Decision Framework for Virtual Care
    • Clinical Suitability
    • Clinician Feasibility
    • Patient Feasibility
    • Technical Considerations
    • Legal and Risk Management Issues
    • Policies and Business Cases
  • Other Important Virtual Care Considerations


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