Gartner Research

Adopt This Decision Framework for Virtual Healthcare Delivery

Published: 30 January 2018

ID: G00349776

Analyst(s): Thomas J. Handler, M.D.

Summary

As HDOs move to a digital care delivery model that includes greater use of virtual care, healthcare provider CIOs need to work with clinical leaders to determine which patient encounters are both appropriate and feasible for this approach. Use this research to guide the discussion.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Understand the New Care Delivery Spectrum
  • Ask These Questions to Assess the Role and Appropriateness of Virtual Care
    • Question 1: What Is the Nature of the Service to Be Rendered?
    • Question 2: Must the Service Be Delivered in Real Time?
    • Question 3: Where Is the Patient Located?
    • Question 4: Where Is the Clinician (For Example, Doctor, Nurse or Therapist) Located?
  • Adopt This Best-Practice Decision Framework for Virtual Care
    • Clinical Suitability
    • Clinician Feasibility
    • Patient Feasibility
    • Technical Considerations
    • Legal and Risk Management Issues
    • Policies and Business Cases
  • Other Important Virtual Care Considerations

Appendix

Gartner Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.