Gartner Research

How to Build Digital Dexterity in Infrastructure and Operations

Published: 30 January 2018

ID: G00350430

Analyst(s): Milind Govekar , Nathan Hill


Digital dexterity is a core competency in the era of digital business, but many I&O teams face significant skills gaps. I&O leaders can build digital dexterity by addressing the technical skills gap, and by investing in change-aware culture and roles such as I&O versatilists.

Table Of Contents
  • Key Challenges



  • Create Versatilists by Shifting the Focus of Training From Proficiency in Specific Skills to a Broad Range of New Technologies and Digital Competencies
  • Align I&O Organization Workforce Capabilities With Digital Business Requirements by Performing a Skills and Competencies Assessment and Gap Analysis
  • Create a Change-Aware, Learning Culture by Mapping Employee Career Progression to Experiences That Take Them Out of Functional Silos

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