Gartner Research

Improve Your IT Organization's Onboarding of Business Unit Applications

Published: 31 January 2018

ID: G00348256

Analyst(s): Andy Kyte


Business units are generally happy to acquire applications, but often lack the skills or desire to manage them for the next 15 or 20 years, and may therefore want to hand them over to the IT organization. Application leaders must design and execute an onboarding process that's fair to all parties.

Table Of Contents
  • Key Challenges



  • Draw Up a "Menu" of IT Organization Service Offerings
  • Develop a Configurable Portfolio of Onboarding Service Assessments
  • Audit Existing IT Services Delivered to Business Unit Applications
  • Develop and Promote a "Rapid-Assistance Service"
  • Conclusion

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.