Gartner Research

Digital Government 2030: Commercial Partners Outpace Governments' Service Delivery

Published: 31 January 2018

ID: G00347964

Analyst(s): Cathleen Blanton , Bill Finnerty , Andrea Di Maio , Neville Cannon , Dean Lacheca , Bettina Tratz-Ryan


Governments must plan for different future scenarios to ensure their digital strategy is resilient. This research presents strategic planning considerations for government CIOs in a commercial scenario, where use of AI is pervasive and public services are managed through commercial providers.

Table Of Contents


  • Main Characteristics of the Commercial Scenario
  • Implications of the Commercial Scenario
    • Digital Government Technology Platform
    • Cybersecurity
    • Cost Optimization
    • People and Culture
  • An Action Plan for Government CIOs
  • Use Case: Human Services
    • Back Story
    • Government and Ecosystem Response
  • Use Case: Public Safety and Justice
    • Back Story
    • Government and Ecosystem Response
  • Use Case: Taxation
    • Back Story
    • Government and Ecosystem Response

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