Gartner Research

Digital Government 2030: Predictive Government Anticipates Citizen Needs With Autonomous Services

Published: 31 January 2018

ID: G00347839

Analyst(s): Rick Howard , Rick Holgate, Dean Lacheca


Governments must plan for different future scenarios to ensure their digital strategy is resilient. This research presents strategic planning considerations for government CIOs in a predictive scenario, where emerging technologies are heavily leveraged to enhance government-run service delivery.

Table Of Contents


  • Main Characteristics of the Predictive Scenario
  • Implications of the Predictive Scenario
    • Digital Government Technology Platform
    • Cybersecurity
    • Cost Optimization
    • People and Culture
  • An Action Plan for Government CIOs
  • Use Case: Human Services
    • Back Story
    • Government and Ecosystem Response
  • Use Case: Public Safety and Justice
    • Back Story
    • Government and Ecosystem Response
  • Use Case: Taxation
    • Back Story
    • Government and Ecosystem Response

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