Gartner Research

Digital Government 2030: Planning for an Uncertain Future

Published: 31 January 2018

ID: G00347838

Analyst(s): Bill Finnerty , Alia Mendonsa , Cathleen Blanton , Dean Lacheca


Government CIOs must anticipate and correctly respond to the increasingly disruptive forces that affect their organizations. This research presents four plausible future scenarios to help government CIOs develop digital strategies that can adapt to a rapidly changing world.

Table Of Contents


  • Purpose of This Research Series
  • The Value of Scenario Planning for Government CIOs
  • Scenario Development Process
    • Role of Government
    • Impact of AI on Society
  • Scenarios for the Future of Government Services
    • Scenario 1: Parental
    • Scenario 2: Predictive
    • Scenario 3: Partnered
    • Scenario 4: Commercial
  • How to Use These Scenarios
  • Common Themes in All Four Scenarios
    • Fused Mission of Business and IT
    • Modular, Flexible, Service-Based Solutions That Underpin Agility
    • Emerging Technology Capabilities
    • Talent Management
    • Focus on the Flow and Analysis of Data
    • Cybersecurity
  • An Action Plan for Government CIOs
    • Conduct a Scenario-Planning Workshop
    • Establish a Path to a Digital Government Technology Platform
    • Help Lead the Organization Through Culture Change

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