Gartner Research

Optimizing I&O Costs and Investments Primer for 2018

Published: 01 February 2018

ID: G00344074

Analyst(s): Ron Blair , Katja Ruud


I&O leaders must support initiatives to run, differentiate or innovate within limited cost and investment constraints. They must do more with limited resources to ensure investments improve speed predictability, reliability and consistent delivery, agility, and maximize business value.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How to align costs and investments to business outcomes and contributors to fulfilling performance metrics?
    • What foundational investments are needed for I&O to avoid obsolescence?
    • How can we create and negotiate contracts that are fit for purpose — technically, operationally and commercially?
    • How to compare the economics between managed service and do-it-yourself environments?
    • How to find savings within I&O to reinvest?
    • Why is it important to optimize the provider relationships for the life cycle phases of IT infrastructure?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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