Gartner Research

IT Operations Transformation Primer for 2018

Published: 01 February 2018

ID: G00343934

Analyst(s): Terrence Cosgrove


I&O leaders must redefine the mission of IT operations to focus on delivering positive business outcomes. This change will not be easy given existing pressures to move faster, while already consumed with running and maintaining the existing IT infrastructure.

Table Of Contents



  • Top Challenges and How Gartner Can Help
    • How will organizations build more mature, modern and agile ITSM programs?
    • How will IT operations organizations optimize performance analysis to be relevant to digital business?
    • How will organizations mature their I&O automation capabilities to deliver business value?
    • What organizational structure, roles and skills will I&O organizations need to drive digital transformation?

Related Priorities

  • Suggested First Steps
  • Essential Reading
  • Tools and Toolkits

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