Gartner Research

Market Guide for CRM Customer Service and Support Software, Asia/Pacific Region

Published: 02 February 2018

ID: G00335412

Analyst(s): Michael Maoz , Olive Huang , Guneet Bharaj

Summary

Shifts toward digital customer engagement and the rising importance of mobile customer service are changing the customer service landscape in the APAC region. Application leaders should evaluate CSS software that supports traditional and digital channels and emerging technologies to stay ahead.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

  • Salesforce
    • Salesforce's Customer-Service-Related Product Adoption in the APAC Region
  • Oracle
    • Oracle's Customer-Service-Related Product Adoption in the APAC Region
  • SAP
    • SAP's Customer-Service-Related Product Adoption in the APAC Region
  • Genesys
    • Genesys' Customer-Service-Related Product Adoption in the APAC Region
  • Verint Systems
    • Verint's Customer-Service-Related Product Adoption in the APAC Region
  • NICE
    • NICE's Customer-Service-Related Product Adoption in the APAC Region
  • Microsoft
    • Microsoft's Customer-Service-Related Product Adoption in the APAC Region
  • Zendesk
    • Zendesk's Customer-Service-Related Product Adoption in the APAC Region
  • Pegasystems
    • Pegasystems Customer-Service-Related Product Adoption in the APAC Region
  • CRMNEXT
    • CRMNEXT's Customer-Service-Related Product Adoption in the APAC Region
  • Freshdesk
    • Freshdesk's Customer-Service-Related Product Adoption in the APAC Region

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