Gartner Research

Automation Metrics for Leading Hybrid Infrastructure Managed Service Providers, 2018

Published: 05 February 2018

ID: G00344054

Analyst(s): Claudio Da Rold , Mark Ray


Automation is a key competitive component of infrastructure outsourcing that determines service provider success. Providers' automation capabilities will drive their market share. Technology product management leaders should use this research to assess their capabilities against market competition.

Table Of Contents
  • Key Challenges



  • Turn to Automation as the Major Cost Reduction Tool for the Next Five to 10 Years
  • Drive Improvement of Data Center Operations by Using 13 Metrics to Benchmark Efficiency and Effectiveness
    • Metric 1: Virtualization
    • Metric 2: Vol-Staff Change
    • Metric 3: Automation Impact
  • Regularly Monitor the 10 Process Metrics

Case Study

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