Gartner Research

Seven Deadly Sins of I&O Cost Optimization and Transformational Investment

Published: 06 February 2018

ID: G00343593

Analyst(s): Ron Blair


The proliferation of cloud, software-defined and on-premises I&O options makes investment decisions challenging. I&O leaders need to avoid "seven deadly sins" in order to capture efficiency gains and produce strategic, outcome-driven results.

Table Of Contents
  • Key Challenges



  • Sin No. 1: The Transformational Trap
  • Sin No. 2: Bad Strategy
    • Alignment as an Afterthought
    • Bereft of Formal Broker Services
    • Cryptic Customer Requirements
  • Sin No. 3: Having Responsibility for IT Demand With No Chargeback Model
  • Sin No. 4: Business Case Blunders
    • Working From an Inaccurate Baseline
    • Overestimating Value Based on a Vendor's Roadmap
    • Underestimating the Transformation and Support Costs
  • Sin No. 5: Siloed Suboptimization
  • Sin No. 6: A Nonactionable Approach
    • Properly Leverage Gartner
  • Sin No. 7: "Think" Versus "Know" Results

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