Gartner Research

Video: The Factors that Determine Supplier Trust and Relationship Quality

Published: 26 January 2015

ID: G00353158

Analyst(s): Supply Chain Community Contributors

Summary

How is trust actually built in practice? What are the factors that underpin or undermine it — and which make no discernible difference? Using company examples, this video explores the main factors that impact trust and the quality of working relations between customers and their key suppliers.

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