Gartner Research

Video: End-to-End Collaboration to Drive Customer Service Levels

Published: 14 January 2015

ID: G00353159

Analyst(s): Supply Chain Community Contributors

Summary

This video details the collaborative journey that Metro Cash & Carry has taken to more effectively partner with suppliers and customers to reduce inventory levels and ensure higher availability rates to serve customers. Establishing new KPIs and pulling horizontal teams together are highlights.

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