Gartner Research

U.S. Healthcare Payer CIOs Must Revitalize Private Exchanges

Published: 08 February 2018

ID: G00349635

Analyst(s): Mandi Bishop , Bryan Cole


U.S. healthcare payers' private exchange implementations and "quote to card" automations rarely generate the cost savings and membership growth that CEOs expect. CIOs must re-evaluate private exchange vendor contracts immediately and collaborate to redesign sales and enrollment processes.

Table Of Contents


  • Recommendations
    • Step 1: Re-evaluate Vendor Relationships Immediately
    • Step 2: Revamp Supporting Business Processes Over the Next Six Months

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