Gartner Research

Seven Factors That Make Business Cases for Artificial Intelligence Projects Different

Published: 08 February 2018

ID: G00346876

Analyst(s): Whit Andrews , Moutusi Sau , Alan D. Duncan


In creating a business case for artificial intelligence projects, CIOs should focus on harnessing AI techniques that rely on quantitative methods to explore the links between specific business benefits and proposed solutions. They should keep in mind the challenges to drive better business outcomes.

Table Of Contents
  • Key Challenges



  • Articulate and Address the Specific Factors of Why AI Projects Are Not Like Other IT Solutions
    • Factor 1: AI Solutions Can Seem Costly Without Providing Any Immediate Gain
    • Factor 2: AI Projects Require Different Technology and Problem-Solving Skills
    • Factor 3: AI Business Case Will Require Substantial Cultural Change
    • Factor 4: The Need to Spend More Time on Data, Training and Algorithms
    • Factor 5: AI Is the Representation of a Decision Model, Rather Than a Process Event
    • Factor 6: The Critical Decision to Build, Buy or Outsource
    • Factor 7: AI Algorithms Carry New Governance Demands

Gartner Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.