Gartner Research

CIOs Can Transform Government Services by Scaling Digital Up, Across and Out

Published: 09 February 2018

ID: G00348344

Analyst(s): Dean Lacheca


Scaling digital within and across government and out through ecosystems of partners requires vision, strategy and resources. To scale the impact of digital, government CIOs must start small, deliver business benefits quickly, build cross government alliances and engage the executive leadership.

Table Of Contents
  • Key Challenges



  • Scaling a Digital Government Program
    • Culture
    • Technology
    • Regulation
    • Recommendations
  • Scaling Digital Across Government
    • Citizen Value
    • Government Value
    • Digital Capability
    • Layers of Government
    • Recommendations
  • Scale Your Digital Government Out Through Ecosystems
    • Reimagine
    • Engagement
    • Empowerment
    • Recommendations

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