Gartner Research

Ignition Guide to Developing or Updating Your IT Job Family Model

Published: 05 February 2018

ID: G00353622

Analyst(s): CIO Research Team


This guide helps you create or update your IT job family model and associated job descriptions. Specifically, this guide will help you validate and update IT job families and associated roles; validate and update skills, competencies, and accountabilities of each role; establish an IT job family model aligned with IT’s strategic priorities and technology roles outside of IT; and communicate career paths available to IT employees.

Table Of Contents



Step 1 of 7: Prepare for Updating Your IT Job Family Model

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 7: Identify Design Considerations for the New Job Family Model


How to Set Up for Success

Step 3 of 7: Define IT Job Families


How to Set Up for Success

Step 4 of 7: Audit and Update IT Roles


How to Set Up for Success

Step 5 of 7: Create Job Descriptions and Conduct Job Leveling


How to Set Up for Success

Step 6 of 7: Prepare an Employee Communication Plan


How to Set Up for Success

Step 7 of 7: Monitor Implementation of the IT Job Family Model

Review Your Performance

Keys to Continued Success

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