Published: 05 February 2018
ID: G00353620
Analyst(s): Market Insights and Analytics Research Team
As technology and information continue to influence consumer behavior, companies must provide an effortless customer experience or risk defection. As a result, leading companies rely on UX, in part, to understand and serve customers better throughout the consumer–product interaction.
Introduction
Defining UX
Table 1. Defining Successful UX [3]
Recent Trends in UX Resource Allocation and Organizational Structure
The Relationship Between UX and CX
MI’s Role in UX
Table 2. Common UR Methodologies [15]
Table 3. UX and MI Qualifications
Conclusion
About This Research
Endnotes
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