Gartner Research

Collect and Report CX Data

Published: 31 January 2018

ID: G00353621

Analyst(s): Customer Experience Research Team

Summary

In this research, we answer the question "What CX metrics are companies using, and how are they reporting the data?" CX teams collect various metrics, NPS being the most common, but have similar goals to automate and customize their reporting to business partners. Learn about these trends and see an illustrative snapshot of 10 companies’ reporting practices.

Table Of Contents

More Detail

Key Customer Experience Metrics

Report Cadence and Delivery

Increased Emphasis on Automation

Additional Resources

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