Published: 31 January 2018
ID: G00353621
Analyst(s): Customer Experience Research Team
In this research, we answer the question "What CX metrics are companies using, and how are they reporting the data?" CX teams collect various metrics, NPS being the most common, but have similar goals to automate and customize their reporting to business partners. Learn about these trends and see an illustrative snapshot of 10 companies’ reporting practices.
More Detail
Key Customer Experience Metrics
Report Cadence and Delivery
Increased Emphasis on Automation
Additional Resources
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