Gartner Research

Market Guide for Key Customer Management BPO Service Providers

Published: 13 February 2018

ID: G00323860

Analyst(s): Brian Manusama , Misako Sawai , TJ Singh


Gartner's Market Guide for customer management BPO services reviews key service providers managing marketing, sales and customer service processes. Sourcing and vendor management leaders should use this guide to identify providers that align to their business needs.

Table Of Contents

Market Definition

Market Direction

Market Analysis

Representative Vendors

  • Aegis
  • AlmavivA
  • Alorica
  • Arvato
  • Atento
  • C3i Solutions
  • Capita
  • CGS
  • Cognizant
  • Concentrix
  • Conduent (formerly Xerox Business Services)
  • Connexions Loyalty
  • Convergys
  • Covisian (Visiant Contact)
  • CSS Corp
  • DXC Technology
  • Firstsource
  • FIS
  • General Dynamics Information Technology
  • Genpact
  • HCL Technologies
  • Hinduja Global Solutions (HGS)
  • Infosys BPM
  • Intelenet Global Services
  • InterGlobe Technologies
  • iQor
  • Knoah Solutions
  • Liq (formerly Grupo Contax)
  • Liveops
  • Neobpo (a TIVIT spinoff)
  • Relia
  • Servion
  • Sitel Group
  • Stellar
  • Sutherland
  • Tata Business Support Services
  • Tech Mahindra Business Process Services
  • Teleperformance
  • Transcom
  • transcosmos
  • TTEC (formerly TeleTech)
  • Unisono
  • VADS
  • Voxpro
  • VXI
  • Webhelp
  • West
  • Wipro
  • WNS

Market Recommendations

  • Appendix

Gartner Recommended Reading

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