Gartner Research

Leverage External Manufacturing Relationships to Drive Joint Value

Published: 16 February 2018

ID: G00342129

Analyst(s): Sam New , Miguel Cossio


Companies outsourcing manufacturing activities often fail to leverage strategic opportunities because they focus heavily on cost reduction. Supply chain leaders should use this research to assess relationships with manufacturing service providers to drive greater value creation.

Table Of Contents
  • Key Challenges



  • Align External Manufacturing Deliverables With Your Business Strategy, Mindful of Cost, Risk, Quality and Capability Considerations
  • Create a Balanced External Manufacturing Scorecard by Soliciting Input From Key, Cross-Functional Stakeholders, and Use Selected Scorecard Criteria to Determine Actionable Performance Metrics
  • Define Roles and Responsibilities, Communicate and Document Expectations, and Establish a Process for Bidirectional Feedback

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