Gartner Research

Best Practices in Organizing Supply Chain Centers of Excellence

Published: 12 February 2018

ID: G00347123

Analyst(s): Ken Chadwick , Caroline Chumakov , Jennifer Loveland


Supply chain centers of excellence can be cornerstones of innovation and adaptation, but thoughtful design is required to realize such capabilities. Supply chain leaders can use this research to explore the most common organization structures for COEs and what to consider when adopting them.

Table Of Contents
  • Key Challenges



  • Align the COE Organizing Model With the Context and Objectives of the Business
    • Decentralized COE
    • Center-Led COE
    • Centralized COE
    • Recommendations
  • Frame the Scope and Scale of the COE
    • Managing Multiple COEs Together
    • Recommendations
  • Build a Network of Partners Into the COE Organization and Governance Structure
    • Recommendations

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