Gartner Research

Generic Benchmarking of Monitoring Metrics and KPIs Will Lead to Failure

Published: 12 February 2018

ID: G00347589

Analyst(s): Padraig Byrne , Vivek Bhalla

Summary

When benchmarking KPIs and operational metrics, I&O leaders should align internal metrics to the criticality of the business service. Avoid common pitfalls, and learn how to use benchmarks when deemed mandatory by business requirements.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Align KPIs and Operational Metrics With Business Requirements
  • Establish and Prioritize Internal Performance Baselines Over External Monitoring Benchmarks
  • Bottom Line

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