Gartner Research

Scaling Enterprise Agility to Transform Public-Sector Organizations: Waternet

Published: 12 February 2018

ID: G00349469

Analyst(s): Jenny Beresford , Michelle Coelho


Enterprise agility is driving digital business transformation in established organizations. Pioneering CIOs are experimenting and reforming their culture, technology and data. One public-sector organization successfully making the transformation is Waternet, a public utility in the Netherlands.

Table Of Contents


  • The Third Wave of Enterprise Agility
    • What Can We Learn From Third-Wave Pioneers?
  • Waternet: Digital Renaissance Driven by an Altruistic Service Ethos
    • Actions: "It's An Engineering Organization. We Like to Tinker and Improve."
    • Results: Customers Choose Digital
    • Lessons: Pick Bold Leaders, Collaborate Earlier and Make Brave Decisions

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