Gartner Research

Market Trends: CSPs Working to Develop Digital Business Must Match Actions to Ambitions

Published: 14 February 2018

ID: G00349640

Analyst(s): Ibo Sanz Castedo, Wm. L. Hahn


Our CEO Survey reveals that CSPs hold high ambitions for digital innovation and new market success, but lack clear direction to achieve these ambitions, regardless of their size. Technology business unit leaders can leverage these survey results to develop clearer direction and priorities.

Table Of Contents


Market Trend

  • CSP Leaders Are Aiming High, but at Different Targets
  • CSPs Admire Apple and Google for Their Progress in New Markets
  • CSPs Claim to Lead in Familiar Technology Areas, but Lag in Newer Ones
  • CSP Challenges Differ With the Scale of the Business

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