Gartner Research

Use AI to Take Student Success to the Next Level of Personalization in Higher Education

Published: 14 February 2018

ID: G00348655

Analyst(s): Nick Ingelbrecht , Jan-Martin Lowendahl


Artificial intelligence has opened up strategic opportunities for tertiary institutions to fundamentally redesign their businesses to deliver premium personalized services. Education CIOs can learn how virtual personal assistants provide an important building block toward that objective.

Table Of Contents
  • Key Challenges



  • Best Practice 1: Setting Strategy and Executing Iteratively
    • Engaging Stakeholders
    • Developing the System
    • Longer-Term Goals
  • Best Practice 2: How to Organize Better — From Development to Operations
    • Leverage Existing Infrastructure
    • Innovation Center Concept
    • Budget Estimates
  • Best Practice 3: Technology Futures — How to Leverage the Basic Mission to Achieve Greater Things
    • Focus of Activity
  • What's Next?
    • Taking Genie to Other Industries

Case Study

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